Online Suggestion Box FAQs
Here are some frequently asked questions and our responses...
What is Focal BOX™?
Focal BOX is an online (virtual) suggestion box that enables employees to share their anonymous feedback on anything, anytime and anywhere. It offers significant advantages over the old-fashioned suggestion box, including convenience for employees, faster delivery of submissions, and the ability for HR to respond directly while maintaining employee anonymity. Since it's Web-based, there is nothing to download or install, and it automatically optimizes for every device.
How does it work?
Whenever you want to share feedback, just visit the suggestion box webpage for your organization. For convenient access, we recommend you bookmark it in your browser. When you submit your anonymous feedback, it's sent instantly to an administrator in your organization.
Is it really anonymous?
Yes, it's completely anonymous. If you enter your email address in the designated field in the submission form to receive a reply, we make sure your email address is not displayed in the submission. When your administrator replies, we relay the email through our system and route it to you while maintaining your anonymity. If you don't enter your email address, even CustomInsight won't know who submitted it.
Why is it anonymous?
Our goal is to provide a forum where you can respond with honest and candid feedback. However, you are welcome to identify yourself in your comment if you don't want to be anonymous.
What if I have additional questions?
Email support@custominsight.com or call +1 650 577 9604.